Community Forums

1. 

   samhs
   Member
   Posted 13 years ago

   When I try to upload a thumbnail I get "Unable to save file, please try again".

   My Apache log says:

   [Sat Nov 06 15:58:13 2010] [error] [client xxx.xxx.xxx.xxx] Error - <type 'exceptions.ImportError'>: The _imaging C module is not installed

   I've checked following the instructions here: http://effbot.org/zone/pil-imaging-not-installed.htm

   And the Image module can be installed, as can _imaging - both work fine, so I'm confused. I did have to reinstall PIL to get this far, so I'm wondering if PIL is somehow installed into the mediacore files and I need to recompile or similar - is that likely?

   TIA
2. 

   Nathan Wright
   Maintainer
   Posted 13 years ago

   Are you running MediaCore inside a virtualenv? Make sure that you activate it right before you install PIL, otherwise it'll be installed to your system-wide python packages directory as opposed to the mediacore-specific directory, which is inside the virtualenv you would've created in step 1.

   If I'm right, then this command should work:
   python -c 'import _imaging'

   But once you activate the virtualenv that mediacore runs in, the same command will fail:
   

   source mediacore_env/bin/activate
   python -c 'import _imaging'

   If that's the case then you should just delete mediacore_env and repeat steps 1 and 2, plus whatever PIL setup you had to do, but this time make sure you first run the source command above.

   Otherwise the problem lies elsewhere and I'd need to know what platform you're running on, what version of Python etc etc before I can help any more.
3. 

   callsanjeevat
   Member
   Posted 13 years ago

   @samhs - Did you get this issue resolved? I am running into this issue now.
   @Nathan - I am running this on windows server 2008 - intel 64 bit OS - apache-2.211- Python 2.17 - PIL-1.1.7.win32-py2.7
4. 

   Nathan Wright
   Maintainer
   Posted 13 years ago

   @callsanjeevat - Unfortunately MediaCore does not officially support Windows. There have been a couple of forum posts detailing how it can be done, however. You could have a look at this thread, perhaps it will help.

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